FAQ

Payments made on this site are secured by Shopify, an e-commerce platform that ensures an optimal shopping experience for our customers. Furthermore, all banking information you provide to us does not pass through our servers but is communicated directly to this third-party online payment specialist. Shopify is among the global providers compliant with Visa and is on the list of service provider platforms for Mastercard.

Once your order is validated, you will receive a confirmation with your order number by email.

We invite you to first check whether a bank withdrawal has been made. It is possible that the payment did not go through and that your order was not validated. If you have been charged, we recommend that you check your spam folder, as our email may be hidden there. If you still have not received an email, it may be because your email address contains an error: in this case, please write to us at infos@bdkparfums.com so that we can check and resend your confirmation email.

Your package will be shipped within 24 to 48 business hours after your order has been confirmed. If you place your order on a weekend or a public holiday, your products will be shipped within the next two business days.

We work with our trusted carriers, who know how to handle our products with care, which limits your choice of carriers.

When your order is shipped, you will receive an email with a tracking number that allows you to view the delivery stages on the website of the chosen carrier.

Once your package has been shipped and handed over to the carrier, you will receive a shipping confirmation email from us. In this email, you will find your tracking number and a summary of your order, which will allow you to track your package on the website of the carrier you selected.

When a product is out of stock, you cannot purchase the product on pre-order. However, you can sign up for one of our alerts and you will be notified by email as soon as the product you wish to purchase is back in stock.

If unfortunately your product arrives damaged or has a defect: in this case, write to us at infos@bdkparfums.com so that we can check and resend your product.

We invite you to go directly to our shipping and returns policy. 

If you wish to change the delivery address for your order, please email us as soon as you receive your order confirmation at infos@bdkparfums.com. If your order has not yet been processed, we will be able to modify it. Otherwise, our customer service team will work with you to find the most suitable solution so that you can receive your order under the best possible conditions.

If the address you provided is incomplete, or if the package was damaged during transit, it is possible that the package is automatically returned to us. In this case, please contact us at infos@bdkparfums.com, providing your full address if necessary, so that we can send you a new package as soon as possible.

If you encounter an issue with your order, please have your order number ready and contact us at infos@bdkparfums.com. Our customer service team will assist you in finding a suitable solution.